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Refund Policy

Refund Policy for Lena's Italian Kitchen

Effective Date: January 24, 2025

 

At Lena's Italian Kitchen, we strive to ensure customer satisfaction with every order. If you are not satisfied with your purchase, our refund policy outlines the terms under which you may request a refund or replacement.

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1. Refund Eligibility Refunds are available under the following conditions:

  • Incorrect Order: If you receive an order with incorrect items or missing products.

  • Quality Issues: If the food does not meet our quality standards (e.g., improperly cooked or spoiled items).

To be eligible for a refund, you must notify us within 24 hours of receiving your order.

 

2. Non-Refundable Situations Refunds are not provided for:

  • Change of mind after the order has been prepared or picked up.

  • Incorrect orders resulting from customer error (e.g., wrong item selection).

 

3. Refund Request Process To request a refund, please contact us through one of the following methods:

  • Email: [Insert Contact Email]

  • Phone: [Insert Contact Phone Number]

Include the following information in your request:

  • Order number

  • Description of the issue

  • Photos (if applicable)

  • Preferred resolution (e.g., refund, replacement, or credit)

 

4. Resolution Options Depending on the circumstances, we may offer one of the following resolutions:

  • Full Refund: Issued to the original payment method within 5-7 business days.

  • Partial Refund: For cases where only part of the order is eligible for a refund.

  • Replacement: A replacement order will be prepared at no additional cost.

  • Store Credit: A credit applied to your account for future purchases.

 

5. Cancellation Policy Orders may be canceled for a full refund if the cancellation request is received before the food preparation process begins. Cancellations requested

after this point may not be eligible for a refund.

 

6. Exceptions Special promotions or discounted items may be subject to different refund terms, which will be specified at the time of purchase.

 

7. Contact Us If you have any questions about our refund policy, please contact us:

 

Thank you for choosing Lena's Italian Kitchen. We value your feedback and are committed to resolving any issues promptly.

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